He is an expert in organizational development and advises customer organizations on how to leverage quality standards (e.g. ISO, CMMI, ITIL) seeking formal certification and improvements in customer delivery effectiveness and efficiency.

Mr. Riesco began his career in 1987 as a laboratory assistant in Northern Virginia for Versar an Environmental Consulting firm where he developed a computerized sample tracking system. He moved to Raytheon (formerly E-Systems, Melpar Division) in 1988 where he furthered his computer and software engineering capabilities supporting US Air Force and Intelligence Community (IC) clients. In 1995 he transitioned from technical to business positions for three 8(a) IT companies (SETA Corporation, The Centech Group, AC Technologies) and served in Program Management, Business Development and Business Process improvement where he obtained a Software Engineering Institute (SEI) Software Capability Evaluator (SCE) certification. These 8 years enabled Mr. Riesco to develop skills in both Corporate support and Operational delivery that led to the incorporation of Lumark in 1999 and transition to full-time employment in 2002. As the President and CEO, Mr. Riesco serves as an executive responsible for strategic planning, Corporate support, and ensuring customer satisfaction.

Mr. Riesco has a Masters of Science in Software Systems Engineering and Certification in Information Systems Engineering from George Mason University and two Bachelors of Science in Chemistry and Computer Science from the University of Mary Washington and holds an active security clearance.

He has a diverse background in operations management, labor relations, software and database design, group facilitation and problem solving, human resource management, aviation law, quality control, quality assurance, strategy and vision and leading organizational performance..

Originally from Boston Massachusetts, Mr. Guiod started flying at age 12, soloed at age 16, and has been a licensed pilot since age 19. He served multiple duty assignments in the United States Army including an assignment to the Pentagon in Washington D.C. He has 35 years of service with the Federal Aviation Administration (FAA) including operational and leadership assignments at Boston’s Logan International Airport (BOS and A90); Boston Air Route Traffic Control Center (ZBW); Worcester, Massachusetts Airport (ORH); Bradley International Airport (BDL and Y90), and the New York Terminal Radar Approach Control (TRACON, N90) where he served as District Manager.

He has served at the field, regional and headquarters organizational levels and as the manager for the FAA Air Traffic Organization’s (ATO) Office of Technical Labor Liaison, and was the executive lead for negotiations of three successful national collective bargaining agreements with the National Air Traffic Controllers Association (NATCA). He was also the chief architect for FAA enterprise wide integrated IT solutions such Cru-X, Traffic Analysis and Report Program (TARP), National Offload Program (NOP) and others. Nationally, Mr. Guiod was a cadre instructor for Business Process Reengineering (BPR) and taught collaborative studies for the Quality Through Partnership joint labor venture with NATCA.

Mr. Guiod was recently featured on National Geographic Channel's Mayday: Air Crash Investigations, Season 17 Episode 7 "Tree Strike Terror" and has been appointed to the Cape Cod Gateway Airport Commission.

Mr. Guiod attended Embry Riddle Aeronautical University for his undergraduate studies and completed the Senior Executive Fellows program at Harvard University’s John F. Kennedy School of Government. He has also completed programs at FAA’s Center for Management and Executive Leadership, the Brookings Institute and the Federal Executive Institute in Charlottesville, Virginia.

His experience is in diverse areas such as defense systems, air traffic control, finance and insurance, healthcare and local government. He is a recognized leader in organizational change and performance improvement, having provided consulting services to engineering projects and management for over 20 years using business process reengineering, process and performance managment tools (CMMI, ISO, Six Sigma, etc.).

As an undergraduate Computer Science major at the University of Southern California, Mr. Servello began his career in 1978 as the graveyard shift operator at the university's Engineering Computer Laboratory. In that position and later as shift supervisor he maintained mainframe systems dedicated to faculty, students, and one mainframe dedicated to ARPAnet operation. Mr. Servello continued his datacenter experience with positions as an research programmer developing a computer-controlled lung function testing system for the CIty of Hope Medical Center, and as data center and development manager for Eaton Corporation developing systems to manage spare parts inventory for the U.S. intelligence community.

In 1981, following 4 years of service in the US Naval Reserve, Mr. Servello began a three-year active duty tour aboard USS Tripoli (LPH-10). While on USS Tripoli Mr. Servello designed and built the first shipboard multi-user computer center in the US Navy under a research project in partnership with the Naval Personnel Research and Development Center. Following his active duty service, Mr. Servello began a career with American Management Systems where he held started as a database programmer. Through his 12 years with AMS, Mr. Servello held positions ranging from programmer to systems engineer, project manager, program/contract manager, and ultimately as the manager of a major profit center provided quality consulting services to customers across corporate business segments.

Mr. Servello relocated to Fairfax, Virginia with AMS in 1995, and in 1996 left AMS to own and operate ChangeBridge Consulting a small quality consulting firm specializing in the defense, finance and insurance, and air traffic control markets. From 2000 through 2010, Mr. Servello was a Visiting Scientist at the Carnegie Mellon Software Engineering Institute, where he was a part of the CMMI project team as a course author, project lead, course instructor and reviewer, and evaluator for candidates seeking SEI certifications. In 2010, Mr. Servello joined Lumark Technologies as a systems engineer and principal staff member.

Mr. Servello holds a Bachelor of Science degree in Computer Science (Summa cum Laude) and a Master of Science degree in Software Engineering from National University, San Diego, CA. He has served as an SEI-Certified CMMI instructor and SCAMPI Lead Appraiser, and holds a lifetime credential as a computer science instructor in the California Community College system.

Mr. Servello is also a qualified Emergency Medical Technician, Firefighter, Fire Services Instructor, Fire Officer, and the Operations Chief of the Fair Oaks Volunteer Fire and Rescue Company in Fairfax, Virginia.

Prior to joining Lumark, Ms. Fagan had previous roles in large organizations such as Marriott International and Exxon Mobil Corporation. In her current role, she takes pride in providing leadership development, implementing HR best practices and oversight of Lumark’s benefits program.

She began her career in 1991 working for the National Automobile Dealers Association (N.A.D.A) as a Customer Service Representative and was quickly promoted to the Insurance Department until 1998. Later she moved on to other trade associations. In 2004, Ms. Fagan joined Marriott International as an Administrative Assistant II and was promoted to Senior Administrative Assistant in 2006.

In 2009, Ms. Fagan transitioned to government contracting and worked for Logos Technologies, a start-up company. In her role as Office Manager, she took on many business startup initiatives and challenges such as staffing and employee management at the Fairfax, Virginia location. This experience led to her interest in Human Resources and formalized a career path to her current HR Director position at Lumark.

As Lumark’s HR Director, Ms. Fagan manages employee on and off boarding, benefits enrollment, performance management and training. She works diligently to align her efforts with Lumark’s strategic goals that include promoting career development and teamwork in the workplace. She believes strongly the combination of commitment and communication is key to a job well-done and serves as Lumark’s advocate to employees and management in support of clients.

Ms. Fagan is a native of Northern Virginia and works in Lumark’s Fairfax office. She is a member of the Society for Human Resource Management (SHRM) and holds a certification in Human Resources.