About Us

Lumark Technologies, Inc.

 


Executive Leadership

Our experience has been that a strong, independent and empowered Management Team integrated with a strong Support Organization results in consistently high levels of performance. Our organization is unencumbered by unnecessary layers of authority: our Clients have direct access to our Corporate Team consisting of Mr. Luis Riesco, President of Lumark, assisted by executives Mark Guiod and Mark Servello. Our Delivery Team consists of Directors Ms. Jennifer Sauls and Mr. Richard Swensen who have complete responsibility, accountability and authority to represent Lumark, providing clients with a single point of contact at the project/task level. Both teams work in collaboration with Ms. Christina Fagan, Director of our Support Team, coordinating resources such as Finance, Human Resources, Recruiting, Security and Training. Click Read more... to reveal the complete profile of our management team.


Luis Riesco Luis Riesco President and CEO
Mr. Riesco brings 30 years of management and engineering experience in customer delivery of professional services to Federal Government and Defense clients.

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Mark Guiod Mark Guiod Vice President
Mr. Guiod is a senior executive with 39 years of leadership experience in the U.S. Military and Federal Government.

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Mark Servello Mark Servello Vice President and Chief Technologist
Mr. Servello brings 35 years of management and engineering experience for Federal, Defense and Local State Government clients.

His experience is in diverse areas such as defense systems, air traffic control, finance and insurance, healthcare and local government. He is a recognized leader in organizational change and performance improvement, having provided consulting services to engineering projects and management for over 20 years using business process reengineering, process and performance managment tools (CMMI, ISO, Six Sigma, etc.).

As an undergraduate Computer Science major at the University of Southern California, Mr. Servello began his career in 1978 as the graveyard shift operator at the university's Engineering Computer Laboratory. In that position and later as shift supervisor he maintained mainframe systems dedicated to faculty, students, and one mainframe dedicated to ARPAnet operation. Mr. Servello continued his datacenter experience with positions as an research programmer developing a computer-controlled lung function testing system for the CIty of Hope Medical Center, and as data center and development manager for Eaton Corporation developing systems to manage spare parts inventory for the U.S. intelligence community.

In 1981, following 4 years of service in the US Naval Reserve, Mr. Servello began a three-year active duty tour aboard USS Tripoli (LPH-10). While on USS Tripoli Mr. Servello designed and built the first shipboard multi-user computer center in the US Navy under a research project in partnership with the Naval Personnel Research and Development Center. Following his active duty service, Mr. Servello began a career with American Management Systems where he held started as a database programmer. Through his 12 years with AMS, Mr. Servello held positions ranging from programmer to systems engineer, project manager, program/contract manager, and ultimately as the manager of a major profit center provided quality consulting services to customers across corporate business segments.

Mr. Servello relocated to Fairfax, Virginia with AMS in 1995, and in 1996 left AMS to own and operate ChangeBridge Consulting a small quality consulting firm specializing in the defense, finance and insurance, and air traffic control markets. From 2000 through 2010, Mr. Servello was a Visiting Scientist at the Carnegie Mellon Software Engineering Institute, where he was a part of the CMMI project team as a course author, project lead, course instructor and reviewer, and evaluator for candidates seeking SEI certifications. In 2010, Mr. Servello joined Lumark Technologies as a systems engineer and principal staff member.

Mr. Servello holds a Bachelor of Science degree in Computer Science (Summa cum Laude) and a Master of Science degree in Software Engineering from National University, San Diego, CA. He has served as an SEI-Certified CMMI instructor and SCAMPI Lead Appraiser, and holds a lifetime credential as a computer science instructor in the California Community College system.

Mr. Servello is also a qualified Emergency Medical Technician, Firefighter, Fire Services Instructor, Fire Officer, and the Operations Chief of the Fair Oaks Volunteer Fire and Rescue Company in Fairfax, Virginia.

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Jennifer Miller Jennifer Miller Director
Ms. Miller has 21 years of combined technical and management experience within the Information Technology (IT) field.

She is a native of Northern Virginia and has supported the Federal Government as a contractor for most of her career.

Ms. Miller began her career in 1994 as a junior level programmer, where she assisted in converting a software program for the Department of Health Affairs to a UNIX-based system using PowerBuilder. In 1995, as the Internet was emerging in popularity, she transitioned to web-related development.

Over the years, her work experience broadened from creating and maintaining web sites to developing databases and web applications, assisting in proposal efforts and working on business cases. Ms. Miller later transitioned into the roles of Task Lead, Technical Lead, and Project Manager, and she presently serves as a Senior Manager at Lumark.

Ms. Millers' demonstrated leadership qualities stem from a clear understanding of how to gain the maximum potential from her team members by encouraging and utilizing the individual strengths of each person in order to best serve the entire group. Ms. Miller is committed to providing her customers with high quality products and services to promote client satisfaction and to establish a foundation for building lasting customer relationships.

Ms. Miller has a Bachelor of Science in Management Information Systems from George Mason University and is a certified Project Management Professional (PMP).

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Richard Swensen Richard Swensen Director
Richard Swensen has over 30 years managing and hands-on experience supporting Federal, DoD, and corporate clients that develop and depend upon business processes and systems to deliver IT services.

His in-depth understanding of management and engineering processes has resulted in measurable improvement in quality to include achieving CMMI-DEV Level 3-5 ratings and implementing management systems for ISO 9001, ISO/IEC 20000-1, ISO/IEC 27001 and ITIL.

He currently works as the Deputy PM for our DHA contract and is responsible for facilitating Government-Contractor communications. He is the primary managerial interface between Lumark and the customer.

Mr. Swensen started as a software configuration manager then created a firmware library on a VAX mainframe to support the manufacture of circuit card assemblies. His first exposure to IT Service Management was in the 1990’s at Bell Atlantic Video Services. He later worked as a process engineer at the Systems and Software Consortium where he consulted with large government contractors around the country on how to adopt best practices based on the Capability Maturity Model Integration, ISO 9001, 20000-1, 270001 and ITIL. In 2013 he presented at a SEPG conference in Pittsburg for the Software Engineering Institute on leveraging Agile data sets to achieve quantitative management capabilities in a software development environment.

Mr. Swensen attended George Mason University in 1982 and received a Bachelor’s of Art in International Studies. His credentials include: ISO 9001:2000 Quality Systems Auditor, 2001; Higher Maturity Measurement (CMMI-DEV Levels 4-5), 2006; ISO/IEC 20000-1:2011 Auditor Training, 2014; ISO Management System Lead Auditor, 2014; CMMI Associate, 2014; and ISO 9001 Management Representative, 2016.

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Christina Fagan Christina Fagan Director
Ms. Fagan serves as the Human Resources Director for Lumark Technologies, Inc. She brings over 30 years of experience to include 13 years of government contracting and 8 years of HR experience.

Prior to joining Lumark, Ms. Fagan had previous roles in large organizations such as Marriott International and Exxon Mobil Corporation. In her current role, she takes pride in providing leadership development, implementing HR best practices and oversight of Lumark’s benefits program.

She began her career in 1991 working for the National Automobile Dealers Association (N.A.D.A) as a Customer Service Representative and was quickly promoted to the Insurance Department until 1998. Later she moved on to other trade associations. In 2004, Ms. Fagan joined Marriott International as an Administrative Assistant II and was promoted to Senior Administrative Assistant in 2006.

In 2009, Ms. Fagan transitioned to government contracting and worked for Logos Technologies, a start-up company. In her role as Office Manager, she took on many business startup initiatives and challenges such as staffing and employee management at the Fairfax, Virginia location. This experience led to her interest in Human Resources and formalized a career path to her current HR Director position at Lumark.

As Lumark’s HR Director, Ms. Fagan manages employee on and off boarding, benefits enrollment, performance management and training. She works diligently to align her efforts with Lumark’s strategic goals that include promoting career development and teamwork in the workplace. She believes strongly the combination of commitment and communication is key to a job well-done and serves as Lumark’s advocate to employees and management in support of clients.

Ms. Fagan is a native of Northern Virginia and works in Lumark’s Fairfax office. She is a member of the Society for Human Resource Management (SHRM) and holds a certification in Human Resources.

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Lumark's History - Over 2 decades of Proven Experience

To date Lumark continues to support several Federal Government Civilian and DoD clients with Consulting, Engineering, Information Technology (IT) and Program Support Services as well as several Federal Government Contractors with operations management and delivery process improvement services. Click read more to learn more about our history.


Lumark's Early Years 1999-2005
Founded in 1999, Lumark began operations delivering consulting services to federal government contractors.

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First Prime Contract 2007
In 2007 a competive 5-year prime contract was awarded to Lumark by the Federal Aviation Administration (FAA).

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Lumark Broadens its Clients 2008-2011
Multiple prime awards by the State Department and Federal Student Aid expand Lumark's client base.

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Lumark Goes Further 2012-2013
During 2012 Lumark continued to broaden its customer base by winning two 3-year prime contract awards.

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Outstanding Performance leads to Organic New Business Growth 2014-2015
In 2014 Lumark won its first prime Department of Defense (DoD) contract.

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We Invest in Private Cloud Infrastructure Improvements 2014-2015
During 2014 and 2015 Lumark expanded its private cloud infrastructure for remote desktop access.

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New Business Awards Continue 2016-2017
During 2016 and 2017 Lumark wins two FAA competitive 5-year prime and new DoD DHA 1-year prime contracts.

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Expanding our Client Support with Repeat Business 2018
During 2018 Lumark wins competitive DoD DHA 5-year and FAA TAMR 4-year Prime contracts.

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Moving through COVID-19 - No Break in Service Delivery 2019-2021
Lumark leveraged our private cloud infrastructure during the pandemic to continue 100% support remotely.

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cloud-timeline2017

News Releases

These are the press releases issued over the past year. See our Archive for past releases.


07/25/2022 -- Lumark Technologies Inc. has been awarded a contract to continue providing the Department of Treasury Professional Services to the Office Of Communications under the Chief of Communications and Liaison (C&L). Lumark will provide the C&L Office with programmatic and technical assistance.


04/01/2022 -- Lumark Technologies Inc. has been awarded a contract to continue supporting the Alaska Center for UAS Integration (ACUASI). University of Alaska, Fairbanks in advancement of progress in achieving National Air Space (NAS) integration for Unmanned Aircraft Systems (UAS).


12/21/2021 -- Lumark Technologies Inc. has been awarded a contract by the General Services Administration (GSA) to provide Professional Services to the Fleet Management Program Office. Lumark will provide Process and Performance Improvement in support of the Fleet Modernization initiative.

Clients

Lumark provides professional services to Government, Defense and Commercial clients. Our management approach is based on the use of standard business practices and procedures to deliver high quality services to meet client deliverable requirements and expectations. The following lists a sampling of our clients.


Government

  • Department of Education, Federal Student Aid (FSA)
  • Department of Homeland Security, Customs Border Protection
  • Department of State, Bureau of Administration
  • Department of Transportation, Federal Aviation Administration (FAA)
  • Department of Treasury, Internal Revenue Service (IRS)
  • General Services Administration, Office of Fleet Management

Defense

  • Defense Health Agency (DHA)
  • US Navy
  • US Army Contracting Command - Redstone (ACC-RSA)

Education

  • University of Alaska Fairbanks

Commercial

AdvantEdge Group, Apptis, ASEc, Bizcom USA, Blue292, Borenstein Group, Cetrom, Cetrom IT, COmputing Technologies Inc. (CoTs), Inc. CPSI, Data Scientific Corp, DCS Corporation, Delta Corporate Services, EC Logic, Energy Enterprise Soltuions LLC (EES), Finch-Hatton Group, Focused Management Inc. (FMI), Global Internetworking, Gyrus Systems, IBSI, IGN, ISCI, Location Age, LongView International Technology Solutions (LongView), MicroPact Engineering, Nastel Technologies, Nexus Consortium, Perot Systems Government Solutions (PSGS), Potomac Management Group, Pragmatics, QSSI, Rhyan Technologies, RS Information Systems, Safety Net Solutions, SAVVIS Federal Systems (SFS), Segue Technologies, Inc., Technical and Project Management Engineering (TAPE), Technology Team and W R Systems.

Contracts

Lumark delivers professional services to Government and Defense clients through the use of established contracts. These include U.S. General Services Administration (GSA) Schedules, Government Wide Acquisition Contracts (GWAC), Agency Specific Contracts (ASC), Blanket Purchase Agreements (BPA) and Multiple Access Contracts (MAS).


Ordering Information

The following contracts are available to procure services from Lumark Technologies.


FAA eFAST

  • DTFAWA10A-00214 [Lumark Prime] Functional Area Codes: BAM|CSD|CSS|D&T|ES|R&D


  • USN Seaport NxG

  • N00178-18-R-7000 [Lumark Prime]


  • GSA MAS

  • 47QTCA22D00AK [Lumark Prime]

  • ISO 9001 Certified.
    ISO 20000 certified
    ISO 27001 Certified.
    Inc 5000 Recognized.
    CMMI Level 3 Rated
    Inc 5000 Recognized.

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